Business management

The New Business Management Book is a practical manual for HR managers to inspire people and create cultures of continuous improvement anywhere.


A Human Resources Manager’s Practical Handbook for Creating Continuous Improvement Cultures Anywhere

This book is aimed at business management – senior executives, vice-presidents, directors, plant managers and for any function within a company, from accounting to R&D.

For many executives, finding and solving problems is about solving problems such as faults, delays, inefficiencies, and injuries. This is a key part of problem solving, of course. But in his new book, “Welcoming Problems, Finding Success: Creating Toyota Cultures Around the World” Author and former HR manager Kiyoshi Furuta proves that it is also essential work for all senior managers, according to the Lean Enterprise Institute (LEI) non-profit.

The book is on sale now at LEI’s online bookstore.

Furuta shares the inside story of her firsthand experience establishing problem-solving cultures in operations outside of Japan during a period of rapid globalization from the early 1980s to the latter days. The key to creating – and sustaining – Toyota’s much-vaunted “lean” business system was for leaders to develop people at all levels to constantly surface and solve problems.

“This book is aimed at business management – senior executives, vice presidents, directors, plant managers and for any function within a company, from accounting to R&D,” writes Furuta, former manager. of Toyota Human Resources and CEO of Toyota Boshoku America Inc., a leading manufacturer of automotive interior systems. “Because your issues are likely large and complex, you need to relate the specific issues you are having to the underlying causes of issues throughout your organization. To do this, you need to inspire everyone in your organization to find problems.

Furuta reveals how he did exactly that at New United Motor Manufacturing Inc., Toyota’s California joint venture with General Motors, where he was Toyota’s first employee in the field and directly led the establishment of the employer agreement -the most revolutionary union in history. of the American auto industry.

#Kaizen turnaround strategy

Furuta was also Toyota’s first field employee in Georgetown, Ky., At Toyota’s first wholly-owned large-scale manufacturing facility outside of Japan. Additionally, he reveals how, as Executive Vice President of Toyota Motor Engineering and Manufacturing Europe, he created a problem-solving culture to turn around loss-making operations in UK, France, Turkey, Poland and in Belgium.

Furuta introduces readers to the thinking of notable leaders in Toyota history, such as Taiichi Ohno, chief architect of the Toyota production system, Fujio Cho, founding president of the Georgetown plant, and Kenzo Tamai, chief of the company’s human resources function in the 1980s.

About the book

  • “Welcoming Problems, Finding Success: Creating Toyota Cultures Across the World” (paperback)
  • Author: Kiyoshi “Nate” Furuta
  • Editors: Lean Global Network and Productivity Press
  • ISBN-13: 9781032065922
  • ISBN-10: 1032065923
  • Publication date: September 3, 2021
  • Pages: 190
  • List Price: $ 39.95
  • Web page:

About the Lean Enterprise Institute

Lean Enterprise Institute Inc. is a 501 (c) (3) nonprofit organization based in Boston, MA with a mission to make things better through Lean thinking and practice by helping businesses create more value and prosperity while consuming as few resources as possible. Founded in 1997 by management expert James Womack, PhD, LEI conducts research through co-learning partnerships with companies, teaches onsite and online workshops, publishes books and eBooks, organizes conferences and sharing practical information on Lean thinking and practice at

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