I have a Business Reward Saver account with Santander, which refuses to release my funds.
I was finally told it was because I was using a PO Box to receive mail. I have been to a branch to provide proof of my identity and residential address, as well as my business number and the address of the accountant where my business is registered.
I have used my current account with Santander for many years with the same trading details. I am in limbo and need to access money for my business. SB, London
Unfortunately, a series of errors prevented you from accessing your money. First, when you opened the account almost three years ago, you should have been told that Santander cannot accept a PO Box as your business address.
When it finally detected the error, the bank put a security lock on the account. He wrote to tell you, but you appear to have not received the letter and only found out that it was stuck when you attempted to transfer funds.
Once you sent proof of your address, there was a delay of almost a fortnight before the block was lifted. Santander has now given you Â£ 170 to apologize for the inconvenience afterwards The observer made contact.
Liz Phillips responded to this week’s letters. Anna Tims is absent.
If you need help, email Anna Tims at [email protected] or write to Your Problems, The Observer, Kings Place, 90 York Way, London N1 9GU. Include an address and phone number.