A Chicago Compass broker and architect says Instagram isn’t helping him recover a business account after it was taken over by a scammer.
Nancy Gordon was kicked out of her FancyHavenMaven account page on Feb. 7 after spending “a lot” of money promoting the account to 800 posts with listings and design tips, according to CBS 2 Chicago. She unsuccessfully tried to report the scam through the Instagram app, then emailed company executives and the accounting office.
“I have never, to this day, gotten a response from anyone,” Gordon said.
Instagram has become increasingly important to brokers as customers turn to online photos and virtual listing tours. In 2018, Instagram was already generating more engagement than Facebook posts, although Facebook still had the most followers.
Gordon said she felt betrayed by Instagram and was frustrated that she couldn’t leave the platform, which has become an integral part of her business whether or not it provides support for hacked accounts. reported CBS 2.
“Let there be no help – and you can’t even report the problem – is there anything worse than this?” said Gordon. “This person is going to have control of my page forever.”
The hacker, who scammed two of Gordon’s followers out of several thousand dollars in a bitcoin scheme, gained access to his account by first hacking into a local store owner’s account and sending a message to Gordon: “Can I send you a link and you send it back tome.” Gordon agreed, thinking the owner wanted to order a product.
Gordon said she gave up trying to get her account back and started a new page called Chicago Haven Maven.
Individual brokers aren’t the only ones dealing with data breaches. Last year, thousands of customers and employees of Douglas Elliman Property Management had their personal and financial information compromised after an “unauthorized party” gained access to the company’s computer system.
[CBS 2] – Harrison Connery